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Hello - the software is designed to be associated with your account. You can log in or out of your web account, but disassociating the software from its license is not what most people are trying to do. If you do wish to clear out the information stored by an instance of the software, you can do so ...

@Jigzat. Did it ever work on the iOS 8 beta, or was it working before the iOS upgrade? The app isn't ready for iOS 8 yet, but we'll be testing against the final beta from next week.

Stephen
Sighthound

Setting your camera to higher rates than 10 fps ensures that there is never an under-run happening. Depending on network conditions and other circumstances it's hard to tell how many more fps are needed to never encounter a warning, but you should usually be save with 15-20 fps.

There is a known bug in the iOS app which doesn't allow special characters in user name or password.

If not that can you say which devices (iOS, Android, web), which OS version and, if web, which browser.

Thanks,

Stephen
Sighthound

@Max&Leo. OP is a paid user and so has been receiving technical support directly. There is an issue with analog cameras reaching Sighthound through encoders in versions 2.3 and above which is being worked on.

Are you looking at the live view or the clips view? Desktop app or browser? If browser is it still jerky when clicking on the full live feed? (the overview page is necessarily stills every 2 seconds - click the image to get the live feed). I suggested lowering the resolution as a test, just to help ...

There's a bug in Safari that won't allow basic auth credentials to be passed with live views. Apple is working on it. All other browsers are fine.

Did you set the resolution at 1280 x 720 when you added the webcam? The default is 320 x 240. If so, try a lower resolution and see if the jerkiness goes away. If it does, see the post above about not overloading the USB controller on the computer.

All Sighthound downloads have had a free, fully featured Pro trial since late June. An e-mail address has always been required - it is now validated to stop bots.

Why don't you just use the native iOS or Android app instead of e-mails? Then you can turn off push notifications at your phone when the yard guys come and turn them back on when they leave. Presumably you still need the clips to be generated in case something happens during the yard guys visit, lik...