Search found 53 matches

Hi Stephen I have the same issue and have posted bug reports and sent video clips and screen stills case 23931 and 23957 still outstanding with no update. I have people coming out of cars and Sighthound cannot seperate them as a person event when they are 10 feet between the person and the car as th...

I have rule "Gate People" which is people entering or exiting door. sighthound is recognising the trigger and is creating the clip of a person going through a door but I'm never reciving an email or push alert notification. If I change the same rule to people "anywhere" all works...

all back and working again.

so once again vital push alerts for sighthound are down. so I'm not reciveing any push notification on rules. this happened a few months back and was an issue with Sighthound server. This is a vital part of the product. I also asked for some form of notifciation if this happens, so we now we are bot...

I have submitted a Bug Report

Hi Support I'm also seeing issue in the new algorithms in version 4.1 as I have a rule people inside boundary that has been running for 3 years and all updates but now in version 4.01 the same rule, same camera when I turn on my car lights in the morning they shine on my drive and sighthound thinks ...

Hi Have just updated to version 4.1 and did not have this issue in beta 16741 but it is now happening to me. I have a rule "cross Boundary" both directions and I have "send at most one alert every 20 seconds. I received 10 push alerts for the one event. 10 clips appears in the rule bu...

Hi Devin

Live video quality is set to low. I have 250MB fiber connection with great speeds. and the PC is very fast using all solid state HD and 14GB ram. I have sent a bug report a few times. I'm on the latest build. and I cannot turn on cameras via the iphone app.

thanks

Hi Support

I have updated to Sighhound 4 and all is well bar two issues.

1. the iphone app will not turn on or off a camera.
2. When on the iphone app is loading the live feed it still takes a long time to load. I have tested this on internal network and remotely. Hope you can speed it up a bit.

I reported this issue 12 months ago. When I restore any iphone 4,4s,5,5s,6,6s to a new phone the notifications always stop working in the IOS app, every version. The easy fix is to delete the app and reinstall and it always fixed the issue.