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Re: Push Alerts are down

Yes been down from last night. I have a temp Workaround. I activated an IFTTT trigger on my rules "People in Server room" and when activited IFTTT sends a "Pushover" push alert to my phone. there is a delay but at least I get an alert. Support changed to a new Push server last ye...
by Steve
Fri Jul 20, 2018 10:42 am
 
Forum: Technical Support
Topic: Push Alerts are down
Replies: 19
Views: 3229

Push Alerts are down

Hi Support

I have 4 full license installs, at different locations, of Sighhound Pro and we are not receiving push alerts at any of them. Can you please check if the Push server is down. Emails are arriving ok.

thanks

Steve
by Steve
Fri Jul 20, 2018 4:30 am
 
Forum: Technical Support
Topic: Push Alerts are down
Replies: 19
Views: 3229

Re: No longer receiving mobile notifications

Hi

Not sure if this helps but if you have changed your iPhone/ipad and restored from an encrypted backup the sighthound ioS app stops sending push alerts.all you have to do is delete and re-install and the push alerts start working again.
by Steve
Mon Jun 25, 2018 2:29 am
 
Forum: Technical Support
Topic: No longer receiving mobile notifications
Replies: 1
Views: 1471

IFTTT Action Service stop or start rule

Hi Support There does not seem to be any Action Options in IFTTT for sighthound. I was hoping you could add stop or start a rule as an action. this would help as I have a arrival sensor that could trigger a rule being stopped when I arrive home, like the Smarthings arrival fob, are there any plans t...
by Steve
Sat Apr 21, 2018 2:39 am
 
Forum: Technical Support
Topic: IFTTT Action Service stop or start rule
Replies: 2
Views: 1759

Re: Camera Not Recording Notification

Hi Support

any update on this feature. you said you would include. there is a bug in foscams R2 that go off-line and can still show a ping and I have been caught out with this a few times with a "cannot connect" in the sighthound camera window.

thanks

Steve
by Steve
Wed Apr 18, 2018 7:53 am
 
Forum: Technical Support
Topic: Camera Not Recording Notification
Replies: 6
Views: 1892

Re: Camera Not Recording Notification

Hi Support

I did not receive a reply to my posting on the 18th do you have a date for failed recording notifications.

thanks Steve
by Steve
Thu Jan 25, 2018 7:49 am
 
Forum: Technical Support
Topic: Camera Not Recording Notification
Replies: 6
Views: 1892

Re: Remote Access camera order ver Grid

Hi Kevin

Please add as a feature request.I know the letter solution would work but as you said a bit messy as I have 16 cameras and 3 versions of Proff Sighthound in 3 different location.

thanks Steve
by Steve
Thu Dec 21, 2017 3:32 am
 
Forum: Technical Support
Topic: Remote Access camera order ver Grid
Replies: 4
Views: 1680

Remote Access camera order ver Grid

Hi Support In the latest version I can change the order of my displayed cameras in the "Grid view" via options but if I then connect via remote access, externally, it show the cameras order alphabetically. Is there a way that the "remote access view" can reflect the grid ordered ...
by Steve
Tue Dec 19, 2017 3:33 am
 
Forum: Technical Support
Topic: Remote Access camera order ver Grid
Replies: 4
Views: 1680

Re: Camera Not Recording Notification

Hi Support
Is there any timeline for implementing this feature? as you mentioned above it would be an option added.

Many thanks for any info. Happy to help beta test are normal.

Steve
by Steve
Mon Dec 18, 2017 7:07 am
 
Forum: Technical Support
Topic: Camera Not Recording Notification
Replies: 6
Views: 1892
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