No longer receiving mobile notifications

[milhouse6]

Hi, normally I receive mobile app notifications to 3 devices. They've all stopped working off & on for a few weeks now. Detection occurs and the alerts show up in the app itself, but no notifications are received on any mobile device.

I've submitted the issue using tools->report a problem. Have also tried turning app notifications off & on within Sighthound and on each device's control panel. I've also deleted and recreated the rule that is set to send notifications. Lastly, I've deleted and reinstalled the app on devices.

Any suggestions? Thanks.

[Steve]

Hi

Not sure if this helps but if you have changed your iPhone/ipad and restored from an encrypted backup the sighthound ioS app stops sending push alerts.all you have to do is delete and re-install and the push alerts start working again.