Hi Support
I have updated to Sighhound 4 and all is well bar two issues.
1. the iphone app will not turn on or off a camera.
2. When on the iphone app is loading the live feed it still takes a long time to load. I have tested this on internal network and remotely. Hope you can speed it up a bit.
Sighthound 4
Moderator: Staff
3 posts
• Page 1 of 1
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Devin - Posts: 719
- Joined: Wed Mar 12, 2014 5:48 pm
Re: Sighthound 4
Hello Steve,
Have you tried lower bit rate settings for the long loading times? You can find these settings at Sighthound Video > Preferences > Remote Access > Advanced (Mac) or Tools > Options > Remote Access > Advanced (Win). Selecting a lower bitrate can help if there are bandwidth issues at any point between the computer running Sighthound Video and the mobile device.
As for not being able to turn a camera on/off - please reproduce this, then send us a bug report from Sighthound Video by going to Help > Report a Problem.
Regards,
-Devin
Have you tried lower bit rate settings for the long loading times? You can find these settings at Sighthound Video > Preferences > Remote Access > Advanced (Mac) or Tools > Options > Remote Access > Advanced (Win). Selecting a lower bitrate can help if there are bandwidth issues at any point between the computer running Sighthound Video and the mobile device.
As for not being able to turn a camera on/off - please reproduce this, then send us a bug report from Sighthound Video by going to Help > Report a Problem.
Regards,
-Devin
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Steve - Posts: 53
- Joined: Thu Sep 18, 2014 7:43 am
Re: Sighthound 4
Hi Devin
Live video quality is set to low. I have 250MB fiber connection with great speeds. and the PC is very fast using all solid state HD and 14GB ram. I have sent a bug report a few times. I'm on the latest build. and I cannot turn on cameras via the iphone app.
thanks
Live video quality is set to low. I have 250MB fiber connection with great speeds. and the PC is very fast using all solid state HD and 14GB ram. I have sent a bug report a few times. I'm on the latest build. and I cannot turn on cameras via the iphone app.
thanks