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Re: What version can I download for OS X 10.9.5?

To clarify further, privileged access is required at install time to allow instillation of the service which allows SV to begin recording on system startup rather than only once a user is logged in, and to continue recording when users log out.
by ryan
Thu Dec 28, 2017 4:25 pm
 
Forum: General Discussion
Topic: What version can I download for OS X 10.9.5?
Replies: 9
Views: 1800

Re: All Video (temporary) is not being saved.

Hi ropedrag, SV always records all video and then purges non-saved portions as dictated by settings and system resources, there isn't a mode where not saving temporary/non-matching video wouldn't happen. If there is not expected coverage the timeline bar it likely indicates that either you're on a d...
by ryan
Thu Dec 28, 2017 4:19 pm
 
Forum: Technical Support
Topic: All Video (temporary) is not being saved.
Replies: 11
Views: 3454

Re: Ios11

Yes, iOS 11 is supported
by ryan
Tue Sep 19, 2017 3:45 pm
 
Forum: Technical Support
Topic: Ios11
Replies: 1
Views: 1200

Re: Stream to MP4

Sorry for the mixup. Connect to your camera from remote access, either web or mobile, and view the live stream. This will trigger the creation of that ".m3u8local" file. You can then note the filename before the extension and construct the path "/live/encodedcameraname.m3u8" whic...
by ryan
Mon Sep 18, 2017 6:42 pm
 
Forum: General Discussion
Topic: Stream to MP4
Replies: 8
Views: 2485

Re: Stream to MP4

Sighthound Video 4 and earlier only creates streams on demand for the remote web or mobile apps. To see streams available at all times you'd need SV 5.0 or higher and to have the "Enable live stream fast start" option on. SV 4 uses similar HLS streams so you could attempt the connection wh...
by ryan
Tue Sep 12, 2017 11:02 am
 
Forum: General Discussion
Topic: Stream to MP4
Replies: 8
Views: 2485

Re: Changing my camera's Frames per Second ( fps ).

That is correct, Sighthound Video will read whatever the camera is sending. It does not request any specific competing configuration.
by ryan
Mon Sep 11, 2017 8:47 pm
 
Forum: General Discussion
Topic: Changing my camera's Frames per Second ( fps ).
Replies: 1
Views: 1620

Re: Stream to MP4

Assuming that your software can deal with the self-signed certificate and HLS stream it may be possible. If you look in the Sighthound Video data directory the "/remote/XXXXXXXXXXXXXXX.m3u8local" files are the HLS streams for your cameras. This is the path that you would append to "ht...
by ryan
Mon Sep 11, 2017 8:46 pm
 
Forum: General Discussion
Topic: Stream to MP4
Replies: 8
Views: 2485

Re: UnicodeDecodeError when I tried to use API

For python 3 you'll want to change image_data = base64.b64encode(open("/Users/julius/Desktop/prueba1.jpg").read()) params = json.dumps({"image": image_data}) to image_data = base64.b64encode(open("/Users/julius/Desktop/prueba1.jpg", 'rb').read()) params = json.dumps({&q...
by ryan
Wed Aug 30, 2017 3:19 pm
 
Forum: API Discussion
Topic: UnicodeDecodeError when I tried to use API
Replies: 4
Views: 2561

Re: How to request a refund?

Hi Steven, Our general policy is to issue refunds for any problems raised within the first 30 days that can't be resolved. If that is occurring for you just let your support contact know and they'll get you taken care of. Sorry to hear you've had trouble with the software, thanks for any information...
by ryan
Mon Aug 28, 2017 1:05 pm
 
Forum: General Discussion
Topic: How to request a refund?
Replies: 6
Views: 2478
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