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How to request a refund?

Share tips and tricks related to Sighthound Video or your full security setup.

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Steven.wjt
 
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Joined: Sun Aug 27, 2017 7:06 pm

How to request a refund?

by Steven.wjt » Sun Aug 27, 2017 7:24 pm

Hi Everyone,

I purchased unlimited license on Aug 7. Then I found Sighthound only uses around 1 TB of disk space and deletes clips older than 5 days. No matter what number I set for storage preference. It still use no more than 1.17 TB, which makes my storage investment useless.
I asked the customer support but still haven't gotten a useful solution.
Therefore I would like to know how to request a refund. Does anyone know about the refund policy and process?

Thank you.
Steven

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ryan
 
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Joined: Wed Aug 25, 2010 2:52 pm
Location: Palo Alto, California

Re: How to request a refund?

by ryan » Mon Aug 28, 2017 1:05 pm

Hi Steven,

Our general policy is to issue refunds for any problems raised within the first 30 days that can't be resolved. If that is occurring for you just let your support contact know and they'll get you taken care of. Sorry to hear you've had trouble with the software, thanks for any information you've provided and we'll keep investigating to avoid the issue for any other users even if we've unfortunately lost you.

Best,
- ryan
Learn more about Sighthound Video in our support pages - Reference Guide | All Articles
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HAMMERDARRELL
 
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Joined: Sat Oct 15, 2016 9:56 pm

Re: How to request a refund?

by HAMMERDARRELL » Mon Aug 28, 2017 5:54 pm

Steven,

Hopefully you get the storage issued resolved. I've been a Vitamin D/Sighthound user for many years and can confirm that the storage algorithm works well. The setup isn't exactly intuitive, but hopefully tech support will get you sorted out.

I currently utilize a 4TB hard drive for my video. On the drive I've got around 13 days of 24/7 video from 6 HD cameras along with clips from my rules that date back 11 months or so. All of this resides on about 3TB of the 4TB HD.

The trick is establishing the temporary storage value and the clip storage area, as defined in the Sighthound Options/Storage setting. If you're running a good set of rules, meaning the clips you capture are all you really need to keep long-term, you can greatly reduce the amount of Temporary hard drive space you dedicate to 24/7 video.

Good luck!

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visionik
 
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Joined: Sat Oct 01, 2011 7:33 am

Re: How to request a refund?

by visionik » Thu Nov 02, 2017 1:36 am

Sighthound Video absolutely can use more than 1TB of drive space and keep video for more than 5 days.

I have a server that is recording 20 HD cameras and 3 4K cameras, and I currently have saved every video clip (video segment where there is a person or object detected in the video) going back to November of 2014; I also have 24/7 recordings of every camera for the last 14 days.

My settings in Tools -> Options -> Storage are:

For all clips and temporary video, use up to: 30,000 GB

Temporarily keep all video for up to: 336 hours (two weeks)

While gathering this information up to post, I realized I have plenty of room left to store "all video" for four weeks or 672 hours. I've just changed this setting to do exactly that.

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tcesario
 
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Re: How to request a refund?

by tcesario » Thu Nov 02, 2017 11:38 am

visionik wrote:I have a server that is recording 20 HD cameras and 3 4K cameras


Whoa...that some serious hardware. I'm jealous! Care to share specifics about your server?

-Tony

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visionik
 
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Joined: Sat Oct 01, 2011 7:33 am

Re: How to request a refund?

by visionik » Thu Nov 02, 2017 5:04 pm

Of course!

I purchased it from thinkmate.com in 2013. I don't think they sell this exact model anymore:

1 x STX XE12-2260 server:
2 x Six-Core Intel Xeon Processor E5-2630 v2 2.60GHz 15MB Cache (80W)
Intel C602 Chipset - Dual Intel Gigabit Ethernet - 8x SATA - IPMI 2.0 with LAN (SuperMicro motherboard)
8 x 8GB PC3-14900 1866MHz DDR3 ECC Registered DIMM (64GB RAM total)
Thinkmate STX-2312 2U Chassis - 12x Hot-Swap 3.5" SATA/SAS - Single Expander - 920W Redundant Power
2 x 120GB Intel DC S3500 Series 2.5" SATA 6.0Gb/s Solid State Drive (7mm) (MLC) (Boot RAID 1)
LSI MegaRAID 9361-8i SAS 12Gb/s 8-Port Controller with 1GB Cache
LSI CacheVault Flash Cache Protection Module for 9361 Series (LSICVM02)
Microsoft Windows Server 2012 R2 Standard (2-CPUs / 2-VMs / 0-CALs)
Thinkmate Three Year Warranty with Advanced Parts Replacement and Onsite Service and RSL

I then added 12 4TB HGST Ultrastar 4TB drives and created a RAID 50 with them.

This server runs Sighthound, JRiver (home media server), and two hyper-V linux VM's (one for VPN and one for IP-PBX).

Older versions of Sighthound would use ~75% of the CPU power on this box. However, as performance improvements have been made in Sighthound over the last few years, it now uses ~45% of the CPU - and all the other media/vm stuff uses ~5%

I clearly put in too much RAM. At most it uses about 16GB (25%).

BTW, full disclosure: I'm the Chairman of Sighthound and I built this server to push Sighthound to its limits. Since the CPU use is less than 50% now, I sometimes run two versions of Sighthound on it at once. The stable version of Sighthound for my production use, and an alpha/beta version in a VM to torture new releases of the software :-)

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cwizard
 
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Joined: Sat Dec 16, 2017 11:37 am

Re: How to request a refund?

by cwizard » Sat Dec 16, 2017 11:46 am

That's an impressive Sighthound server buddy =D


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