Email sent when Rule has not been triggered

[teladog01]

Devin,

Thanks for the quick reply. I am unable to reproduce the issue at will. It happens sporadically. The exact same rule will behave as expected most of the time. But then sometimes, out of the blue, I get a mobile app notification that there was motion detected on my driveway, when I know for a fact there was definitely NOT motion at that time. And then when I check Sighthound, there is nothing in the list of clips that corresponds with the notification. Sometimes it goes days without happening. Then sometimes, I will get 10-20 false notifications in a day. I have been a user since the Vitamin D days, so I'm pretty familiar with how the rule system works and am pretty sure it is not a misconfigured rule.

I have a suspicion the problem may have something to do with the "include objects visible longer than" setting, as I have noticed that the rules I notice the problem with all utilize this setting. But I have been unable to definitively narrow it down due to the sporadic nature of the problem. Is it possible that the notification/email/run command portion of the code might intermittently ignore the "include objects visible longer than" setting, and fire the notification too soon?

I will definitely send logs the next time I notice this happening.

[teladog01]

Logs submitted...

The issue manifested tonight at 7:10p and 7:22p. At both of those times, my rule sent a mobile app notification, and also ran the command in "Run command" field. However, there is no corresponding clip saved, and there was no motion that met the "include objects visible longer than" requirement for this rule.

[teladog01]

Logs submitted again...problem occurred again at 8:08p.

[teladog01]

Logs submitted again...problem occurred again at 8:20p...received mobile alert and "Run a command" was run, but there is no corresponding clip saved.

Also, something I meant to mention earlier...when I receive one of these false mobile app notifications, the clip is unable to be viewed, which corresponds with the fact that the clip is not saved. Please see attached screenshots...

[teladog01]

Logs submitted once again...

Received mobile notification and "Run a command" was run at the following times:

11/15 10:12p, 10:24p, 10:30p, 10:45p, 11:15p, 11:37p, 11:47p, 11:53p, 11:58p
11/16 12:32a, 12:42a, 1:01a, 1:03a, 1:19a, 2:35a

There are NO clips saved that correspond to any of these notifications.

Also, just before submitting this report this morning, the program crashed, with a message like "The program has encountered a program and must exit" (not sure if that was the exact wording). This happened when I changed the "When" field from Yesterday to Today in order to see any clips that were saved overnight. This is the first time I have noticed the program crash like that.

[Devin]

Hello teladog01,

Thanks for sending those reports and descriptions. These should be very helpful in tracking down the bug, especially since we've been unsuccessful at reproducing this.

Regards,

-Devin

[teladog01]

Great, I look forward to a resolution on this. Please keep us posted...

[teladog01]

Devin,

Please provide an update on this issue. Has your team been able to reproduce the problem?

This bug is very problematic for me. I literally get 20-30 false alerts every day. As you can imagine it is extremely annoying.

When will this be fixed?