For example: Rule is set up for 8am-4pm daily, people over 40 pixels inside my Region, save to disk and send email
During the Rule hours a car crossed my Region. It did NOT trigger the Rule and nothing is shown in the Rule 'Search' tab. BUT I was sent an email stating that the Rule had been triggered.
The triggered event does show in ALL Objects as 'Temporary video (not saved by rule)'.
This has happened multiple times. It seems that the Rule is processing the email even though it does not save to disk or show in the Rule Search tab. Different Rules also have this issue.
Been running same set up for over a year, nothing changed, just started happening so am thinking is caused by software update?
Email sent when Rule has not been triggered
Moderator: Staff
18 posts
• Page 1 of 2 • 1, 2
-
Semper Vaporo - Posts: 331
- Joined: Sat Oct 09, 2010 11:51 am
Re: Email sent when Rule has not been triggered
I think the problem is that you are viewing the clips with no specific filtering selected. If you select just the rule in question, the clip will show in the list as saved by rule, but may be a bit shorter than the clip you see in the list when no rule is selected as a filter.
The system will mark a clip as "not saved by rule" if it contains both motion saved by rule and motion not saved by rule... even though a portion of that clip IS saved by a rule.
Personally, I'd prefer it to be the other way around... if any portion of a clip is to be saved by a rule, then it ought to say so. It might be that the clip will eventually be trimmed to a shorter segment when the "Save all data for xx hours" limit is reached, such that if you were to look at the clip prior to that time limit, it would be longer than after the time limit and the system as done the purge of non-rule detected motion.
I, personally, think that it would be more acceptable to mark any clip that contains motion that fits a rule to be marked as saved by rule and not confuse me as to where the clip is that generated the notice (sound, e-mail, etc.). I'd also like for it to tell me WHICH rule it is (I have some cameras that have multiple rules and it would be nice to see a whole list of clips for one camera that also indicates which rule was triggered for each clip).
I also wish I could select multiple rules and/or cameras to filter the list of clips, but that is another subject.
The system will mark a clip as "not saved by rule" if it contains both motion saved by rule and motion not saved by rule... even though a portion of that clip IS saved by a rule.
Personally, I'd prefer it to be the other way around... if any portion of a clip is to be saved by a rule, then it ought to say so. It might be that the clip will eventually be trimmed to a shorter segment when the "Save all data for xx hours" limit is reached, such that if you were to look at the clip prior to that time limit, it would be longer than after the time limit and the system as done the purge of non-rule detected motion.
I, personally, think that it would be more acceptable to mark any clip that contains motion that fits a rule to be marked as saved by rule and not confuse me as to where the clip is that generated the notice (sound, e-mail, etc.). I'd also like for it to tell me WHICH rule it is (I have some cameras that have multiple rules and it would be nice to see a whole list of clips for one camera that also indicates which rule was triggered for each clip).
I also wish I could select multiple rules and/or cameras to filter the list of clips, but that is another subject.
Semper Vaporo,
-
Olbrit - Posts: 5
- Joined: Wed Jan 27, 2016 1:13 pm
Re: Email sent when Rule has not been triggered
Semper, thank you for the response, but that's not the case. I do view clips using the filter. Up until a short while ago and for the past 2 years I only used to have clips show in the Sighthound filter that were true triggers and that were also saved to disk and sent to me via email.
The problem that's just started occurring is that some clips are now sent to me by email labeled as coming from the filter, but nothing is actually captured by the filter when I look in Sighthound, it is empty.
If I install an earlier version of Sighthound I would bet that the problem goes away, so I may give that shot if I get time. I'd like to hear from a Sighthound Moderator first though if it's a known bug or something new and only isolated to my install...
The problem that's just started occurring is that some clips are now sent to me by email labeled as coming from the filter, but nothing is actually captured by the filter when I look in Sighthound, it is empty.
If I install an earlier version of Sighthound I would bet that the problem goes away, so I may give that shot if I get time. I'd like to hear from a Sighthound Moderator first though if it's a known bug or something new and only isolated to my install...
-
steve100 - Posts: 1
- Joined: Fri Jan 29, 2016 4:22 am
Re: Email sent when Rule has not been triggered
I have the same issue. I have reported it to support 3 weeks ago and we worked together as I sent many video clips and logs but they cannot replicate the issue. If you revert back to pre- 3.0 version it is not an issue.
-
bebop - Posts: 5
- Joined: Thu May 19, 2016 5:36 am
Re: Email sent when Rule has not been triggered
Same issue here too. I just posted this:
Sometimes I get an email alert for a certain rule, eg, 'person walking on lawn', but when I log in to sighthound, there is no video for that rule. I will find a clip that matches the time/date with something moving, but no longer triggering the said rule.
Is sighthound being too quick to send out emails, and later changes its mind ?
topic12416
Sometimes I get an email alert for a certain rule, eg, 'person walking on lawn', but when I log in to sighthound, there is no video for that rule. I will find a clip that matches the time/date with something moving, but no longer triggering the said rule.
Is sighthound being too quick to send out emails, and later changes its mind ?
topic12416
-
cino72 - Posts: 18
- Joined: Thu Jun 21, 2012 10:17 pm
Re: Email sent when Rule has not been triggered
are you guys getting the same results from app notification or just email?
-
bebop - Posts: 5
- Joined: Thu May 19, 2016 5:36 am
Re: Email sent when Rule has not been triggered
Just email I think.
It also seems like a repeatable bug, that the email is sent if another rule is triggered for that camera, one that has no notification set for it.
It also seems like a repeatable bug, that the email is sent if another rule is triggered for that camera, one that has no notification set for it.
-
HAMMERDARRELL - Posts: 15
- Joined: Sat Oct 15, 2016 9:56 pm
Re: Email sent when Rule has not been triggered
I am having the same issue. Emails get sent from a rule, but SightHound has no record of this event when I Search through the clips for a particular day. I REALLY hope SightHound can fix this issue, as it makes the alert function somewhat useless and annoying.
-
teladog01 - Posts: 13
- Joined: Mon Jun 20, 2016 9:47 am
Re: Email sent when Rule has not been triggered
I am so glad I found this thread. I have been having the exact same problem with the mobile app notification action and also with the "Run the command" action. It has been driving me crazy trying to figure out what is going on, and I'm glad too see that this appears to be a bug and not some misconfiguration on my end.
Sighthound support...let's get this fixed! What can I do to help troubleshoot?
Sighthound support...let's get this fixed! What can I do to help troubleshoot?
-
Devin - Posts: 719
- Joined: Wed Mar 12, 2014 5:48 pm
Re: Email sent when Rule has not been triggered
Hello,
I'm sorry to hear you're seeing these issues with email notifications and other rule responses. We are aware of a possible bug with 3.X versions, though in most reported cases we've found that it was due to the rule configurations. Whether you are experiencing the bug or a misconfigured rule, we'll be happy to assist in resolving the issue.
Please send a bug report by going to Help > Report a Problem so we can take a look at your logs, and include a link to this forum post so we know it is from you. This bug appears to only affect a small number of users and we've been unable to replicate it on our end, so this log information will be extremely helpful.
Regards,
-Devin
I'm sorry to hear you're seeing these issues with email notifications and other rule responses. We are aware of a possible bug with 3.X versions, though in most reported cases we've found that it was due to the rule configurations. Whether you are experiencing the bug or a misconfigured rule, we'll be happy to assist in resolving the issue.
Please send a bug report by going to Help > Report a Problem so we can take a look at your logs, and include a link to this forum post so we know it is from you. This bug appears to only affect a small number of users and we've been unable to replicate it on our end, so this log information will be extremely helpful.
Regards,
-Devin