Sighthound 3.0

[tcesario]

I too had problems last night with 3.0 + OS X 10.11.2 (cameras not connecting). A couple of Mac Mini reboots, and cycling the power on my POE router brought it back for me.

SH is no longer attaching images to email notifications. I'll have to check that out when I get home.

-Tony

[Semper Vaporo]

I can't get past the log-in screen because the PC is not connected to the internet. Can't even run the 1 camera free version. When I try to close the Log-in dialog, SightHound unloads and terminates.

I tried to go back to the previous version and it would not run either... same problem. Even uninstalling 3.0 and reinstalling 2.5.1 didn't help at first. I had to delete the leftover Sighthound folder in the C:/Program Files (x86) folder. I also had copied all the files (except the ARCHIVE folder) in the User/.../appdata/local/sighthound folder so I also deleted all of those files (except the ARCHIVE folder) and copied the original files/directories back after reinstalling 2.5.1 again and now it works as before.

Is there any way to run the new SightHound 3.0 version if the PC is not connected to the internet?

[tcesario]

I just realized as well that I can't play clips on my iPhone now. The app runs, live stream works, but the clip view only shows the circle with slash symbol. Tapping on a clip brings up a black screen like it will start the clip but it never does.

Probably related to my loss of still captures on my email notifications.

Devin - If I want to downgrade on a Mac, do I simply replace the 3.0 program file with 2.5.1 in my applications folder? Is that it?

-Tony

[tcesario]

I take it back. SH 3.0 doesn't work on my Mac Mini running 10.11.2. Can't connect to my cameras. When I edit a camera and click through the set up windows without changing anything, I get the video stream in the last window. However, it never connects to the cameras in the main view.

Downgraded back to 2.5.1 and it is working again.

-Tony

[ryan]

@general 10.11.2 concerns - Fortunately (in that it doesn't affect everyone) and unfortunately (in that it is harder to reproduce) this does not appear to be purely a general OS X 10.11.2 issue. We so far been unable to reproduce the issue on any 10.11.2 machines ourselves, nor on 10.11.3 FWIW.

@pgiralt - I'm sorry you encountered trouble with your camera. If possible can you archive your logs directory and email it to [email protected]? We'd be glad to take a look and see what we can determine (mentioning this thread in the email would be helpful for context). The logs directory can be found in the data directory here: https://www.sighthound.com/support/wher ... store-data

@tcesario - Similarly to the above request, can you compress and send your logs? Your posts sound odd and we'd be glad to take a look and see what may have occurred.

@Semper - At least periodic internet activity has been required since SV 2.2, though updates would continue to work for legacy users. Let me think on this and I'll contact you shortly.

[bduncans1]

I am currently running the beta version and when I tell it to check for updates it says I am running the current version. Do I need to download the program from the website?

[pgiralt]

@pgiralt - I'm sorry you encountered trouble with your camera. If possible can you archive your logs directory and email it to [email protected]? We'd be glad to take a look and see what we can determine (mentioning this thread in the email would be helpful for context). The logs directory can be found in the data directory here: https://www.sighthound.com/support/wher ... store-data

I had already submitted my logs yesterday on support Case 18172 and have sent new logs this evening with the debug image as well. Happy to send anything you might need. Thanks for taking a look so quickly.

[TANE]

Version 3 is crashing all the time on my Mac mini.

After many restarts 2 cameras are working. (Axis)
Hikvison will not show

Please make version 2.51 available again....
Where can I download to record my other cameras............

[ryan]

@TANE, you can always download old versions from https://www.sighthound.com/account/#/sighthound-video - click the "Looking for a previous version?" link under the current version download.

@pgiralt, thanks for the logs, and sorry for the issue you're encountering with 3.0. We'll let you know if we need further information, or if we think we have a fix in place. Thanks for your patience on this, we're very eager to track down the issue and get a new version for you and the others experiencing the issue.

[merlinicorpus]

While is sounds like the Mac version might need some more polish, I did a manual upgrade to 3.0 from 2.51 (Win 2012 Server Essentials) and everything is working great so far. I'm going to start playing with running it as a service soon, hopefully the good luck will continue.