iOS Clips
Moderator: Staff
20 posts
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TNT - Posts: 16
- Joined: Fri Jun 27, 2014 11:13 am
Re: iOS Clips
Hi, please can you advise if you are aware of anyone else having problems playing clips on the iPhone app? The clips still fail to load. I've sent bug reports but still no fix... Thanks.
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Devin - Posts: 719
- Joined: Wed Mar 12, 2014 5:48 pm
Re: iOS Clips
Hello TNT,
We had responded to the bug report you sent us but have not received a response. I'm resending the message to the gmail address that was used when sending the bug report. If you do not see it in your inbox please check your spam filter.
Regards,
-Devin
We had responded to the bug report you sent us but have not received a response. I'm resending the message to the gmail address that was used when sending the bug report. If you do not see it in your inbox please check your spam filter.
Regards,
-Devin
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ozone31912 - Posts: 1
- Joined: Thu Oct 29, 2015 4:56 am
Re: iOS Clips
Sorry to bump this but it is still a problem for me.
If I am connected to my home Wifi(the one the IP camera is connected too) I can view clips. When I am off my wifi and on 3G or someone else's wifi, I get the loading and the spinning symbol.
This is after it goes into the black screen to watch the video but nothing appears.
Hope this helps
If I am connected to my home Wifi(the one the IP camera is connected too) I can view clips. When I am off my wifi and on 3G or someone else's wifi, I get the loading and the spinning symbol.
This is after it goes into the black screen to watch the video but nothing appears.
Hope this helps
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al2suarez - Posts: 19
- Joined: Sat Oct 17, 2015 1:22 am
Re: iOS Clips
I am also having problems playing the video clips on my iPhone6+
Sometimes it loads, sometimes it plays but looks more like a still image... nothing.
Sometimes it loads, sometimes it plays but looks more like a still image... nothing.
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Devin - Posts: 719
- Joined: Wed Mar 12, 2014 5:48 pm
Re: iOS Clips
Hello all,
There is a known problem with the iOS app when viewing clips - usually from high-resolution cameras - where the iOS video player will sometimes time out on loading in iOS 9. You are likely experiencing this bug if you see a blank player window with the Play symbol crossed out after several seconds.
We do have a fix for that problem - to be included in the next app release.
Regards,
-Devin
There is a known problem with the iOS app when viewing clips - usually from high-resolution cameras - where the iOS video player will sometimes time out on loading in iOS 9. You are likely experiencing this bug if you see a blank player window with the Play symbol crossed out after several seconds.
We do have a fix for that problem - to be included in the next app release.
Regards,
-Devin
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JeffG - Posts: 2
- Joined: Sat Oct 31, 2015 3:37 pm
Re: iOS Clips
Any update on this issue? It also happens when you are pulling up cameras with live streams
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Devin - Posts: 719
- Joined: Wed Mar 12, 2014 5:48 pm
Re: iOS Clips
Hello JeffG,
The new update is undergoing testing and we hope to have it out shortly.
Regards,
-Devin
The new update is undergoing testing and we hope to have it out shortly.
Regards,
-Devin
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teladog01 - Posts: 13
- Joined: Mon Jun 20, 2016 9:47 am
Re: iOS Clips
Devin,
I have been experiencing this bug off and on for quite some time. I just found this thread today. Has this iOS update been released?
I have been experiencing this bug off and on for quite some time. I just found this thread today. Has this iOS update been released?
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Devin - Posts: 719
- Joined: Wed Mar 12, 2014 5:48 pm
Re: iOS Clips
Hello teladog01,
The update was released mid December last year. One new feature is the option to select the bit rate for the live view and clips. If you find that the video is timing out you will want to select a lower bit rate. These settings can be found at Tools > Options > Remote Access > Advanced (on Windows) or Sighthound Video > Preferences > Remote Access > Advanced (on Mac).
Regards,
-Devin
The update was released mid December last year. One new feature is the option to select the bit rate for the live view and clips. If you find that the video is timing out you will want to select a lower bit rate. These settings can be found at Tools > Options > Remote Access > Advanced (on Windows) or Sighthound Video > Preferences > Remote Access > Advanced (on Mac).
Regards,
-Devin
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teladog01 - Posts: 13
- Joined: Mon Jun 20, 2016 9:47 am
Re: iOS Clips
Thanks for the reply, Devin. I will try adjusting the bitrate settings.