do not see where “Preferences in the Remote Access tab” is

[ryan]

Hi pcmac,

correction: I get "logging in" when input internal IP ..

Are you doing this from a browser on a computer on the same network, browser on a mobile device on the same network, or from the iOS app?

I am able to connect from a PC & Mac on same home network, but not to iPad, under IP keeps getting errors

Am I correct in understanding that you are able to connect to remote access from a computer that is not the one running Sighthound Video, and view your cameras and clips?

If that is the case, you should be able to enter that same address into a browser on your iOS device and see a login prompt. If that does not work then your iOS device is not on the same network. If you do see that, but the iOS application is unable to connect, please ensure that you are only entering "ip_address:port" in the connection settings rather than "http://ip_address:port"

Best,
- ryan

[pcmac]

iOS app, connected wireless, to same network,

is that the reason does not open beyond log in.

to view cams?


I am running Sighthound Video on a PC AND a Mac,but cams are connected to the MAC

I entered that same address into a browser on ipad,just spins web page not available

[ryan]

Let's call the computer running Sighthound Video "Computer 1". Let's say that it has remote access enabled on port 9000. Let's also say that the IP address of "Computer 1" is 192.168.1.100.

From what you've said so far it sounds like you can connect to remote access from "Computer 1" by visiting http://127.0.0.1:9000.

When on a different machine, "Computer 2", can you connect from a browser to http://192.168.1.100:9000 ?

This is the first thing that needs to be established before we move on to external connections, or connecting from the iOS app.

[pcmac]

the internal address of Mac,http://192.168.1.xxx:9000 pasted on IE,on PC will not open

[ryan]

It seems then thats something is blocking incoming traffic to the machine, likely some sort of security or firewall application. Please disable these for testing, and add any necessary exemptions for Sighthound Video as needed. Some examples can be found here: http://www.sighthound.com/support/firew ... gs-windows

[pcmac]

After alot of reading, the forums & your emails, I manually configured my router to forward sighthound to 192.168.1.xxx: to port 9000
and I turned off Mac firewall

now I can connect on ipad

More detailed ,with visuals, FAQ on using app on ipad & configuring routers ,would be helpful

[ryan]

Glad to hear you got things working! I'll see what I can do with regard to adding further documentation.