Very strange problem "could not connect"

[armyturtle]

I'm using a HooToo IP 206 and have been successfully for 6 months now in conjunction with several other brands simultaneously (pro license user). Recently I attempted to set up Vitamin D video to run as a system service through the Windows 7 task scheduler (I do this successfully with Calibre book server) and that way it runs and does it's thing in the back round regardless of whether or not I physically log in.

Needless to say it didn't work with Vitamin D video. No problem - I just want to go back to how I was using it before, where I just have my profile auto login and vitamin D auto starts. Problem is that after I removed the attempted task from the scheduler in Windows Vitamin D would no longer load any of my cameras - even after rebooting. I then attempted to remove them all (the cameras) from Vitamin D and put them back in. I ended up just uninstalling Vitamin D Video, rebooting, then reinstalling. I then re-added all my cameras. The ONLY one that doesn't work is the HooToo IP 206. Here's the strangest part though: when in the "Camera Setup" I get to the "test your camera connection" and it works and loads a live image there. However after clicking on finish I simply get, "connecting..." followed by "Could not connect" -------UNLESS I log into the camera in a web browser! Once I log into the camera via a web browser it POPS UP immediately within the main Vitamin D window and works correctly. As soon as I close the web browser... it once again goes back to "could not connect" within Vitamin D.

I'm using the D-Link DCS-920 profile for this HooToo IP-206 as suggested by the user confirmed cameras section of the forums.

What is going on here???

[armyturtle]

Well I finally solved the problem. You'd think I would have tried the solution sooner - however the camera is in a remote location that isn't very easy to access. Essentially I reset the power to the camera and all was good.

The crappy part is the lack of support on this forum from the people who run this show. You'd think after spending $200 on a "pro" license I'd get a smidgen more of look on my issue. In this case it would have simply been to ask if I've power cycled the device

That said I do have to give these guys props for their software. It is pretty friggin' stellar.

[ryan]

Hi armyturtle,

Glad you found a fix, and thanks for coming back and posting a follow up. As for the lack of response, well, that's my fault and I apologize. We have more people manning the other support channels (like bug reports from in the app), but I'm the only VDV staff frequenting the forum. I think I have a pretty good track record of promptly responding, but sometimes I drop the ball and miss a post and I'm sorry about that. In the future feel free to harass me via PM or reply to your post to get it bumped and marked as unread. I'd also like you to know that paid users do get priority support through the email address [email protected] as well as through bugs filed from within the application (Help->Report a Problem).

[armyturtle]

Thx for the reply - can't really say you "dropped the ball" when you're the ONLY person manning the troubleshooting forum. Didn't know about the priority support so I'm happy you provided that information.

I'm also glad I got this fixed before today, because the camera is out of normal reach and I just broke my knee cap this morning in 3-5 pieces.

Again - really love the software. I use it for the apartment complex I manage here in the SF bay area and the building owner is just simply wow'd by its' capabilities. I bought the program (pro) on my own dime to make my job easier. Perhaps he'll invest in more copies for his other properties as a result.

Thx again Ryan!

[ryan]

Sorry about the kneecap! Hope it heals up quickly for you. Thanks again for your support.