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Loftek Sentinel D1

Inquire about an unsupported model or post your own success.

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coldhold
 
Posts: 1
Joined: Sat May 05, 2012 8:33 pm

Loftek Sentinel D1

by coldhold » Sat May 05, 2012 8:36 pm

Can anyone help with the video path for this model please?

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nickyjPD
 
Posts: 1
Joined: Sun Jun 17, 2012 2:13 pm

Re: Loftek Sentinel D1

by nickyjPD » Mon Jun 18, 2012 4:32 pm

I'm in the same boat as you. I sent them an email, they said they already responded.....and didn't provide the information.
Looked, no prior email. Very disappointed, it looks like great software, but the support.......I may have to get a refund.

Very disappointed.

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DrBunsen
 
Posts: 38
Joined: Fri Mar 30, 2012 11:57 am
Location: Fate, TX

Re: Loftek Sentinel D1

by DrBunsen » Mon Jun 18, 2012 4:58 pm

Unfortunately, the developers can't purchase every camera and work out how to get it to work with their software. However, they do have some information on how to figure out the settings for an unknown camera in the sticky section of this forum in the "How to access an unsupported camera" post. We users are having to help support each other for some of these sorts of issues, so if you do find a solution to your particular camera make sure you post the information here!

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ryan
 
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Joined: Wed Aug 25, 2010 2:52 pm
Location: Palo Alto, California

Re: Loftek Sentinel D1

by ryan » Mon Jun 18, 2012 10:18 pm

Hi nickyjPD,

Bob replied to your support message with the following:

"Hi Nick,

We have heard from our customers that the Foscam settings work for the Loftek cameras. Please try this configuration.

In the first setup page:
Camera type: Network (IP) camera
Manufacturer: Foscam
And in the next setup page:
Camera type: Foscam (other)
You have to supply IP address, user name, and password.

If you are able to connect your camera please let me know exactly what settings you used and we can add this model to our pre-configured list in a future release.

Regards,
Bob
--
Vitamin D Video Support
Vitamin D Video, LLC
www.vitamindvideo.com
"

As your email address changed over the course of the support ticket this might have gone to one you are not checking. Sorry for the confusion, hope that helps.

DrBunsen, thank you for the kind words. :-)
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