Still got no license key

[lord_nibbler]

Hello,

i bought a license key on 27.03.2011 but still got no key via email.

wrote some mails to the support adress, but never get an response.

is vitamin d still alive?

[doug]

That's strange. The license should be sent automatically. Can you check your Spam folder to make sure it didn't end up there?

If you can't find it, can you send me a private message with the information you used to register so that we can try to track down what happened? Thanks! Also, can you check whether paypal charged you for the license?

-Doug

[doug]

OK, I think we found the problem. It turns out that we had an overactive SPAM filter in place in our support box. I've attempted to tune it down a little bit. I believe that Celeste has contacted you separately.

Sorry for the problems!

-Doug

[haydence]

I just Purchased the basic version today and also did not receive the license file. I used my mom's email ([email protected]) and it did not come through, yet the payment received and receipt number did come. We sent the support email an email stating everything but I was wondering if there was a way to expedite getting the file. I am setting up their surveillance cam while I am visiting for the holiday and am leaving tomorrow afternoon but would like to finish everything before I leave. Please let me know what we can do. Thank You!!!

[valush]

This is bad guys...
I thought also to buying a license but if you have so much troubles to recuperate the legit key I will remain to think about this...
I'm still try on...pretty close $ from WebcamXP and this one is very good as they integrate Live the webcam into web page.

[ryan]

Hi Valush,

I'm not sure exactly what you are worried about, nobody has ever purchased VDV and not received a license key.

[valush]

I'm worried because I would like to buy in the future a license..
So this is a point that makes me think 2 times before to buy something...

[ryan]

I don't understand what you are worried about, or what point is making you think twice. Are you are worried about not getting a license after you purchase one? That has never happened. On occasion the license email is trapped by a user's spam filter, or the message can be delayed by some number of hours by an email relay, but those are both problems with email in general. Even if something catestrophic happened and no license was generated or sent during purchase, this would be fixed by a quick email to support.

Again, nobody has ever purchased VDV and not received a license.

[DrBunsen]

I didn't have any troubles when I got my basic license, nor when I upgraded to a pro license. It all went smoothly for me!

[Joao elio]

Hello,
I bought the license of the program yesterday, for $ 199.00. But I have not received any email from vitaminD. I would have my license file. I checked spam folder and found no email.
I want to solve this problem as soon as possible because my recordings depend on it.
The email that I used at the time of purchase was [email protected]