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Cannot get e-mail notification to work

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sperman
 
Posts: 1
Joined: Fri Feb 25, 2011 11:00 pm

Cannot get e-mail notification to work

by sperman » Fri Feb 25, 2011 11:08 pm

I am using Time Warner's Road Runner for e-mail. I have entered the proper username and password, but when I try and send a test message all I get is a window saying "auth" I've tried leaving the username and the password blank and all I get is "auth"

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ryan
 
Posts: 1015
Joined: Wed Aug 25, 2010 2:52 pm
Location: Palo Alto, California

Re: Cannot get e-mail notification to work

by ryan » Sat Feb 26, 2011 3:08 pm

Hi sperman,

This message means that the smtp server is not accepting the credentials we are giving. Please make sure that your settings are configured as specified on this page: http://help.rr.com/hmsfaqs/e_SmtpAuth.aspx

Your username should be the full "[email protected]", for example.

Hope that helps,
- ryan
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