Video does not work when computer is moved to a new location

[lmarrow]

I'm having trouble when I go out of town with my laptop. It doesn't seem to work at all and I have a strong Wifi signal. Is there something I need to change on my rules to make it work?

[doug]

lmarrow,

What type of camera do you have? How do you have it configured?

-Doug

[lmarrow]

Thanks for the quick response! It's built in on my laptop and I it's been working but I went out of town on Monday and it wouldn't work until I returned home. The camera wasn't turned off the whole time.

[doug]

lmarrow,

What type of laptop is it? Do other programs (skype, instant messenger programs, etc) work with the camera when it is away from home?

We had a recent report from one user with an Acer laptop that sounds very similar to this. I looked into it and concluded that there must be some type of power management software on the laptop that was disabling the camera at certain times. The most likely was that the software would either disable the camera when the laptop wasn't plugged into power, or that the software disable the camera when there was no network connection (under the assumption that the camera couldn't possibly be useful with no Internet connection?)

Hope this helps. If you figure the problem out (or can answer some of the above questions), let us know!

-Doug

[lmarrow]

Thanks Doug!

It's an Asus laptop. I actually skyped with my husband that night so I know the camera was working and when I looked at it , the camera was on while I was there. I did have it plugged in. Just thought that was strange ya know. It didn't worked until I looked at the rule when I got home and sent another test email. It's been working just fine ever since but wondered if because it was in a different location with a different connection if that somehow kept the rule from working.

-Lindsey

[lmarrow]

Doug-

You may be right about the power issue. It would make since considering I did have to unplug it to leave the house and then once again after I came home. Is there a program on my computer that I could look for that might be causing it to disable the camera when unplugged?

-Lindsey

[doug]

Lindsey,

I would probably look for something that looks like "Asus Power Manager". You could check through your start menu or the Control Panel. I don't know for sure if that's what it's called, but it's a start. You might also be able to ask Asus for help with it.

One other note: only one program can access the webcam at once. ...so if skype (or some other program) was running when you were trying to use Vitamin D Video, it's possible that was your problem.

[lmarrow]

Thanks Doug- I had read that it wouldn't work while using the camera for something else like Skype, I'll look into the power management issue tonight and see if that's what's causing it. I'll repost if it works.

Thanks so much for your help!