Close

Updated IOS app - push alerts broken

Having trouble with Sighthound Video? Post here for help.

Moderator: Staff

no avatar
arnljot
 
Posts: 20
Joined: Sun Jul 22, 2018 5:29 am

Updated IOS app - push alerts broken

by arnljot » Thu Feb 18, 2021 6:09 am

Updated IOS app yesterday - push alerts are now broken.

So far I have tried toggling sighthound push alerts on/off under settings IOS. Did not help.
Anyone have any ideas what to do next?

no avatar
arnljot
 
Posts: 20
Joined: Sun Jul 22, 2018 5:29 am

Re: Updated IOS app - push alerts broken

by arnljot » Thu Feb 18, 2021 10:32 am

Soooo, now when I open the app it chimes for every alert that has been previously registered. (number indicated in red box). I had well over 500 of them, and the app does not stop chiming :-D

The push-alerts however are stil gone.

My new workflow now is to open the app from time to time and listen to the never ending series of chimes.

no avatar
visionik
 
Posts: 48
Joined: Sat Oct 01, 2011 7:33 am

Re: Updated IOS app - push alerts broken

by visionik » Mon Feb 22, 2021 8:47 pm

We are working to reproduce this notification bug. Unfortunately it works fine on our test machines and on all of our personal at-home Sighthound installations.

If you could, please submit any details of the bug that you can to us at this link:

https://support.sighthound.com/new/

It will be greatly appreciated.

Also please do join us in the new Discord server, where interactions and responses happen much faster than here: https://sighthound.com/discord

This forum will be shutting down at the end of the month.

Best,

-Jonathan

no avatar
Peeker
 
Posts: 8
Joined: Mon Apr 22, 2019 2:36 am

Re: Updated IOS app - push alerts broken

by Peeker » Wed Feb 24, 2021 2:45 am

Same issues. No notifications come thru.

In the alerts section, chimes repeat making people in ear's range wonder why I'm so popular.

no avatar
markn62
 
Posts: 21
Joined: Mon Jun 22, 2015 12:19 pm

Re: Updated IOS app - push alerts broken

by markn62 » Sun Mar 07, 2021 2:58 am

Push notifications broke with my iPhone as well after latest app upgrade.


Return to Technical Support