arnljot -
Since you posted your complaint on multiple threads, I am responding to each.
I'm sincerely sorry we've let you down on Sighthound Video update schedules.
Please email me at
jtaylor@sighthound.com so we can refund anything you've paid us.
Sighthound Video has been[1] a labor of love. It brings in less than 5% of the revenue of our company today. There has never been a nefarious scheme to get people to renew - it's just not worth the money to be underhanded here. For many years now we've spent more developing it than it generated in revenue. That's now changing as we bring Sighthound Video into the same development process as our other products. I was also very open about this transition in strategy in my previous messages.
We have been very pleasantly surprised by the loyalty of the Sighthound Video community. We know it is missing features and progress has been slower than everyone wants. We know some users are disappointed - we are also disappointed! We've been very open about that.
Sighthound Video is used by individuals and families, by small companies, and even large ones in small settings. It's used at home by executives of multi-billion dollar companies. I use it personally; so do many of our employees. That's why we've kept investing in it every year.
We have also been very clear for years that this forum is not an ideal setting for modern interaction. We have a ticket system and now we have live chat customer support. Customers get support very quickly on both systems. The timeliness of responses here is exactly why we are shutting down the forum. Again, we've been open that this was coming for a long time now.
So far as your comment that we are shutting it down to "hide facts", the Discord is persistent and open just like a forum is. Feel free to come complain there, too, for all to see.
[1]I say has been because - as I've said in other posts - big changes are coming. Changes which are very, very good for Sighthound Video. I don't expect you to do anything about that, or take my word for it - but it's still true.