ALPR "loading data..." issue

[trauts14]

My ALPR dashboard continuously shows, "data loading" on the 3 sections. Where should I start troubleshooting? When I tested my RTSP stream via VLC Player, all is well. I am not sure how to determine if the issue is a config error, or cam placement error. No plates have been captured yet, and I am not sure how to confirm Sighthound ALPR is getting good data from the cam. I am using the free version by the way. Pic attached.

[JStafford]

Hello,

Can you please submit a ticket by contacting us as at support@sighthound.com. This way we can provide further troubleshooting. https://www.sighthound.com/support/

Kind Regards,

Jourdin S

[trauts14]

Thank you, although i am not a paying customer.