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Notifications are down again.

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Rocinante
 
Posts: 18
Joined: Sat May 20, 2017 1:27 pm

Re: Notifications are down again.

by Rocinante » Fri Dec 21, 2018 6:19 pm

Kbond wrote:Hello,

Notifications are working currently. Can you go into your mobile app setting and turn Push Notifications off, reboot your phone and turn Push Notifications back on? Please let us know if that fixes your issue, thank you!

Regards,
-Kevin


I tried that, and I tried uninstalling the app and reinstalling it, but I still do not get notifications.

It appears that the notifications stopped after iOS 12.1.2 was installed.

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arnljot
 
Posts: 20
Joined: Sun Jul 22, 2018 5:29 am

Re: Notifications are down again.

by arnljot » Mon Dec 24, 2018 7:44 am

Notifications are down here as well. Done all that I can on my end. Stopped working without any action on my part (I have not updated MacOS or anything that could explain it)

The last time this happened it went on for weeks and then magically started working again.
I blame Sighthound Inc.

As for:
"Notifications are working currently. Can you go into your mobile app setting and turn Push Notifications off, reboot your phone and turn Push Notifications back on? Please let us know if that fixes your issue, thank you!"

I have lost notifications on two iPads and one iPhone at the same time. Doubt Im the problem.

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arnljot
 
Posts: 20
Joined: Sun Jul 22, 2018 5:29 am

Re: Notifications are down again.

by arnljot » Mon Dec 24, 2018 10:05 am

Notifications are back as of 5 minutes ago.

If you guys at sighthound did something, Thank you.
If you guys did nothing and it reappeared on its won: I am concerned.

Any of the above: You guys need to be proactive in posting known problems.

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Kbond
 
Posts: 194
Joined: Wed Nov 15, 2017 5:51 pm

Re: Notifications are down again.

by Kbond » Mon Dec 24, 2018 1:27 pm

Hello,

We are sorry to hear that you have had issues with receiving notifications and the delay in responses in this post. Although notifications are back now, engineering will continue to look into why this has happened and how to prevent this in the future. Again, we do apologize for any inconveniences that you might have encountered. If you have any additional questions, please don't hesitate to contact support at [email protected], thank you!

Regards,
-Kevin

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