Mobile app nearly unusable outside LAN

[stumper66]

The mobile app works for the most part when I'm on my LAN network (even then it is quite slow).
However if I am using the cell network, no matter how good of signal it's a exercise in patience to get any camera to pull up.

I open the app, and wait for my 4 cameras to appear. Each one shows loading. Maybe after 20 seconds one of them might appear for a few seconds to only disappear again with a loading screen. Usually I can't get all of them to pull up.
I can try selecting a camera and maybe after 20 seconds I'll finally get it to pull up, but it might freeze or go blank.

Can we please fix the mobile app to make it usable?

[cwizard]

Good luck. I've found that after the initial honeymoon, investing $250 in the software and about $1k in the PC that this company doesn't provide support. They'll respond to your email, and be sympathetic... but there's no actual support.

[tcesario]

Might be your cell network or the computer running the SH software? I just ran a test on my iOS app over cellular (4 year old Mac Mini server, so not really fast at all) and my 9 cameras loaded within 8 seconds, while any specific camera loaded in less than 5 seconds after that.

-Tony

[stumper66]

Actually I've found even in the the wifi the app is unusable. Not sure if it was the latest update but I can't pull up any camera while on my wifi network. It just times out and says "stream unavailable". The 'all camera' view works just fine.
Also I'm able to view all the cameras on my computer using the webapp.

[cwizard]

Might be your cell network or the computer running the SH software? I just ran a test on my iOS app over cellular (4 year old Mac Mini server, so not really fast at all) and my 9 cameras loaded within 8 seconds, while any specific camera loaded in less than 5 seconds after that.

-Tony

I've discovered that Sighthound heavily favors iOS. The experience is very different between iOS and Android applications, with the latter suffering the most. Viewing the same system from different devices produces drastically different results, to the point that I would not recommend this system to anyone who uses an Android phone because their mobile experience will be extremely poor. I've written in multiple times about this, had support finally come to the conclusion that I am right, but to date nothing has happened. I love the app otherwise, when the clips actually play they're great.