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all camera info/settings/etc wiped clean ??

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mafu
 
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all camera info/settings/etc wiped clean ??

by mafu » Fri Oct 20, 2017 9:59 am

came back to my computer after windows update/restart and s'hound is totaly wiped clean ,like a new install , all camera settings/rules/info/ip's/memory etc etc gone wtf ??? any way to revert to working setup ?
Last edited by mafu on Fri Oct 20, 2017 10:09 am, edited 1 time in total.

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mafu
 
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Re: all camera info/settings/etc wiped clean ??

by mafu » Fri Oct 20, 2017 10:07 am

ps pro edition v2.5.1 build 15102

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mafu
 
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Re: all camera info/settings/etc wiped clean ??

by mafu » Mon Oct 23, 2017 7:31 am

bttt

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Devin
 
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Re: all camera info/settings/etc wiped clean ??

by Devin » Mon Oct 23, 2017 10:36 pm

Hello mafu,

I'm sorry to hear you experienced this issue. This kind of data loss is rare to see, though is possible with sudden power loss or hardware failure. This can also happen if you move any files around in the Sighthound Video data directory (https://www.sighthound.com/support/wher ... store-data)

If you did not knowingly suffer a power outage or something similar, I would highly recommend running a hard drive diagnostic tool and a memory diagnostic tool (such as http://www.memtest.org/).

If you have a backup of the Sighthound Video data directory we can copy over the "camdb" file and "Rules" folder to restore your camera's and rules.

Regards,

-Devin

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mafu
 
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Re: all camera info/settings/etc wiped clean ??

by mafu » Tue Oct 24, 2017 7:34 am

Thanks Devin , i'll try memtest.


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