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billbeau
 
Posts: 2
Joined: Thu Jun 15, 2017 7:06 pm

support email

by billbeau » Thu Jun 15, 2017 7:10 pm

Does support answer the emails you send to them? I sent an email to [email protected] about how to release my license so I can use it on another system after the drive crashed. I cant get to it to do it on the system it was running on. I did this a couple days ago and have heard nothing.

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ryan
 
Posts: 1015
Joined: Wed Aug 25, 2010 2:52 pm
Location: Palo Alto, California

Re: support email

by ryan » Thu Jun 15, 2017 7:24 pm

Hi Bill,

We had a response off to you approximiately 2.5 hours after your email came in yesterday. Please check your spam folder and let us know if you cannot locate the message.
Learn more about Sighthound Video in our support pages - Reference Guide | All Articles
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billbeau
 
Posts: 2
Joined: Thu Jun 15, 2017 7:06 pm

Re: support email

by billbeau » Fri Jun 16, 2017 11:17 am

Not here. I have three emails one of which is the one I sent to support the rest are replys from when I signed up.

Try replying to [email protected]

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ryan
 
Posts: 1015
Joined: Wed Aug 25, 2010 2:52 pm
Location: Palo Alto, California

Re: support email

by ryan » Fri Jun 16, 2017 12:10 pm

Hi Bill,

I've resent the email and also sent you the contents in a direct message here on the forums.
Learn more about Sighthound Video in our support pages - Reference Guide | All Articles
Are you a developer? Check out our cloud APIs - Demo | Docs


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