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"Video not found"

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JT!
 
Posts: 19
Joined: Tue Nov 17, 2015 3:06 am

"Video not found"

by JT! » Wed Mar 15, 2017 3:20 pm

Sighthound seems to be working in the sense that it's noting motion, but every video shows "video not found". I deleted them all however as soon as a new video pops up, it still says it's not found. Tried reinstalling too, same issue.

Same issue for both cameras, can't view videos that have detected motion, can't view anything through the application.

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JT!
 
Posts: 19
Joined: Tue Nov 17, 2015 3:06 am

Re: "Video not found"

by JT! » Wed Mar 15, 2017 3:42 pm

Also just upgraded to the newest version.

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Devin
 
Posts: 719
Joined: Wed Mar 12, 2014 5:48 pm

Re: "Video not found"

by Devin » Thu Mar 23, 2017 7:14 pm

Hi JT,

I'm sorry to hear you've encountered this issue. If you haven't already, please send us a bug report by going to Help > Report a Problem so we can take a look at your logs. In the meantime, see if any of the causes listed in this support article may be relevant to your case - https://www.sighthound.com/support/vide ... -not-found

Regards,

-Devin


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