Anyone else having issues with the iPhone app when trying to live view cameras ?
Since upgrading, viewing live cams takes forever to connect. Sometimes not at all.
Version 4.0 App live view no longer connects
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Devin - Posts: 719
- Joined: Wed Mar 12, 2014 5:48 pm
Re: Version 4.0 App live view no longer connects
Hello Quach128,
In the 4.X upgrades we made a few changes in regards to how Sighthound records H264 cameras in such a way that preserves the original quality of the stream. This may result in a higher bitrate video being sent to you over remote access.
You can select different bitrate settings for remote access by clicking the Advanced button in the remote access settings. In this menu you can select alternate bitrate settings for the live view and for clips. I recommend selecting the lowest setting first to see if there is an improvement in the download speed. If you do see an improvement, you can then try higher bitrates until you find the right balance between speed and quality.
Regards,
-Devin
In the 4.X upgrades we made a few changes in regards to how Sighthound records H264 cameras in such a way that preserves the original quality of the stream. This may result in a higher bitrate video being sent to you over remote access.
You can select different bitrate settings for remote access by clicking the Advanced button in the remote access settings. In this menu you can select alternate bitrate settings for the live view and for clips. I recommend selecting the lowest setting first to see if there is an improvement in the download speed. If you do see an improvement, you can then try higher bitrates until you find the right balance between speed and quality.
Regards,
-Devin