everything has stopped working - verson 4

[spud1982]

good evening

i have recently upgraded to the new version (4) of sighthound , this has now stopped my emails getting sent ( test email works but not motion detect ones ) and also no video is being saved to my set location ie dropbox

im running win7ultimate .... could this be the problem ?

im happy to upgrade to win8.1 if win 7 causes problems ?

anyone have suggestions ?

i have since downgraded back to 3.0.2 and everything has gone back to normal

cheers

[ryan]

Sorry to hear you're having trouble with 4.0. Windows 7 shouldn't be a problem, nor have we received any bug reports that match the trouble you mention. If it would be possible for you to zip the logs directory in the Sighthound Video data directory (https://www.sighthound.com/support/wher ... store-data) and email that to [email protected] we'd be glad to take a look. Alternatively you can submit a bug report from "Help->Report a Problem..." but this only includes recent logs and may not extend back to your 4.X issues.

[RikWebb]

I also found this and ended up having to replicate some of my existing rules.
Once re-created, they worked fine.
I renamed the original rules and created brand new ones using the old as refrence - don't copy the old ones!
Rik

[ryan]

Hi Rik, what rules/responses did you find you needed to re-create? Were you upgrading from 3.0.2 or an earlier version?

[RikWebb]

It seemed to be the rules with 'inside a region' that were faulty after upgrade.
Not sure which version I used previously - it would have been the latest before v4.0
Hope that helps

[spud1982]

i have since fixed the above issue upgrading to windows 8.1 pro

now i have a different issue of no clips being showing in the iphone app

anyone getting this issue ?

[spud1982]

ignore my previous post , the error was my laptops fault , it had set the date one day ahead of today so i wasnt getting any video clips on todays view lol

all working sweet now

[sgh_aba]

I've had multiple problems w/4.1. Downgrading to 3.0.2 has everything working again.

Steve