Re-activation not working
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antoniot - Posts: 1
- Joined: Mon Oct 17, 2016 7:55 pm
Re-activation not working
i wanted to try sighthound on a low resource VM to see if it would operate ok, it didnt so i am looking to activate my licence on my original PC, except its not letting me... what do i have to do to get it so i can activate it?
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Devin - Posts: 719
- Joined: Wed Mar 12, 2014 5:48 pm
Re: Re-activation not working
Hello antoniot,
It sounds as though you may have transferred the license without first unlinking it, which will cause the license to be locked out of the computer. If you could send us a bug report from the computer you wish to activate the license on I'll be happy to alter your license to remove the lock out. You can send us a bug report by going to Help > Report a Problem. Be sure to include a link to this forum post so we know it is from you.
Regards,
-Devin
It sounds as though you may have transferred the license without first unlinking it, which will cause the license to be locked out of the computer. If you could send us a bug report from the computer you wish to activate the license on I'll be happy to alter your license to remove the lock out. You can send us a bug report by going to Help > Report a Problem. Be sure to include a link to this forum post so we know it is from you.
Regards,
-Devin