TTech Support Remote Access

[melkins]

I would like to see you offer remote dial in access, so you can fix some of the issues that people have. The software is simple enough but you need it to truly configure the remote access as this seems to be one of the biggest complaints. For example I see almost 3000 vies on the topic of Remote Access using Airport Extreme. This post has the larges views of any topic so that right there tells you there is a problem that the typical user cannot fix. If your support teams could remote access our computers using Teamviewer and fixes these issues for us you would likely have more customers. I have two Camera up and running but cannot remote access them, most people do not know how to open ports. I had to have Backstreetsurveillance open mine and I still cannot get remote access. I have to use Angelcam to see my cameras outside of my network. I can only give this program a 2 out of 10 rating due to this issue.

[coastdweller]

Remote access requires port forwarding. Are you aware of this?