Can't add camera - account does not have correct permission

[Cklimek]

I have an Ouvis (Netcam) camera and I was trying to add it, but I keep getting an error message that my account does not have the correct permission. I can not find on the camera software where I need to change it. If I can get this camera added I may look to get the basic service.

[Devin]

Hello Climek,

I'm sorry to hear you're having troubles adding this camera in Sighthound Video. Please submit a bug report by going to Help > Report a Problem so we can take a look at your logs. Be sure to include an email address and a link to this post so we know it is you.

Regards,

-Devin