Had to recover windows 10 and re-install Sighthound. I have a 2 camera licence. However, when I re-installed SH and let it upgrade to newest version, it now will not load. I found a log file in c:\windows\temp which contains the following:
Traceback (most recent call last):
File "FrontEndLaunchpad.py", line 52, in main
File "frontEnd\r15986xW_100O2ll.pyo", line 589, in main
File "frontEnd\r15986xW_100O2ll.pyo", line 152, in r15986yW_1010lOS
File "frontEnd\r15986xW_100O2ll.pyo", line 456, in r15986yW_1010lZ1
File "shutil.pyo", line 119, in copy
File "shutil.pyo", line 83, in copyfile
IOError: [Errno 13] Permission denied: u'C:\\Users\\Chris\\AppData\\Local\\Sighthound Video\\build.txt'
How can I resolve this issue?
Sighthound will not load... :(
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2 posts
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Devin - Posts: 719
- Joined: Wed Mar 12, 2014 5:48 pm
Re: Sighthound will not load... :(
Hello cc_rider,
I'm sorry to hear you encountered this crash. Unfortunately it looks like you were one of a small number of users who encountered this bug. Our latest update has a fix and can be downloaded at https://www.sighthound.com/account/ under the "Download Sighthound Video" section. Be sure to either restart, or ensure there are no Sighthound Video processes running when installing this new version.
Regards,
-Devin
I'm sorry to hear you encountered this crash. Unfortunately it looks like you were one of a small number of users who encountered this bug. Our latest update has a fix and can be downloaded at https://www.sighthound.com/account/ under the "Download Sighthound Video" section. Be sure to either restart, or ensure there are no Sighthound Video processes running when installing this new version.
Regards,
-Devin