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Video Disappearing from Sighthound

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bduncans1
 
Posts: 8
Joined: Wed May 21, 2014 4:39 pm

Video Disappearing from Sighthound

by bduncans1 » Fri Jan 01, 2016 6:53 pm

Recently I have noticed that I am losing partial and entire days of events. I have a 4TB hard disk saving my cameras, temp video set to 48 hours. All objects/people are being saved within sighthound. There are recent days that show no video now that did before (I have been monitoring this problem) such as Monday and Tuesday.
Then if I go back to Friday, Saturday, Sunday there are partial days missing with some of it still there.

I have the computer set to never sleep, never turn off anything. I look at the video one day and it is all there, the next day it could all be gone. This happens without Sighthound even being restarted. I have no idea what is going on but it is disturbing to think I can lose any day at any time. There is still video all the way back to late November from when I re-installed this system so it's not that there is no space left.
There is currently over half a terabyte unused on my video drive. I have also submitted a bug report with pictures of these things and all of the logs attached in a .zip file.

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Jmtyra
 
Posts: 16
Joined: Tue Jan 19, 2016 1:05 pm

Re: Video Disappearing from Sighthound

by Jmtyra » Sat Jan 23, 2016 11:08 pm

Did this ever get resolved? I'm curious as to what the root problem was in this situation.

Is your system configured for NTP time updates?

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bduncans1
 
Posts: 8
Joined: Wed May 21, 2014 4:39 pm

Re: Video Disappearing from Sighthound

by bduncans1 » Mon Jan 25, 2016 9:11 pm

This was never resolved. Support just told me to downgrade to 2.5 or whatever the last version was before version 3+. Version 2.5 does fine but I never heard anything back from support about version 3 and this issue, so as far as I know anyone using version 3+ is experiencing/in danger of experiencing this. I haven't reinstalled version 3+ since then.


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