Foscam FI9803P will not connect?

[bobkeenan]

I have several, other model Foscam, cameras working on my Sighthound pro account. I added this new foscam FI9803P to make a total of 4. I can see the camera in my browser but it will not connect to Sighthound. Note that it does show up in the sighthound setup but will not connect. I have an iMac 5K fully loaded with a time capsule wifi and an extended airport extreme. I am pulling my hair out on this one trying everything I can find on the Sighthound site and forum. Nothing works yet. Any ideas?

[bobkeenan]

I now have it partially working. I had to select F19802. I also had to use the local IP address. All the other cameras are port forwarded for remote access. This camera will not let me do that? And I used the RTSP port of 554. It will not work unless that number is in there. So I local access so that the bad guys will be recorded on my mac but I will not have remote capability on that one camera.

Does this provide any further clues on what to do?

[Devin]

Hello bobkeenan,

I'm glad to hear you were able to connect this camera. If you haven't already, you can enable remote access in Sighthound Video so that you can view all 4 of your cameras and your recorded footage from a single website, rather than having to access each camera individually. You can either use a web browser or our free mobile apps to connect. For more details see the following links:

Enabling Remote Access: https://www.sighthound.com/support/how- ... ote-access
Mobile Access: https://www.sighthound.com/support/mobi ... id-and-ios

Regards,

-Devin

[parry]

Sorry to bump an old thread but I've been using the method bobkeenan noted previously with no issues until today and the camera is refusing to connect, has anything changed on the Sighthound side of things as my camera still connects locally through the browser and remotely using the Foscam app.

[Devin]

Hello parry,

I'm sorry to hear your camera stopped connecting. Do you recall any hardware or software changes made the day it stopped connecting? Did you update Sighthound that day, then the camera stopped connecting? If you could send us a bug report by going to Help > Report a Problem we'd be happy to investigate your logs.

Regards,

-Devin

[ptvidales]

So is there any solution? I've tried everything too..

[Devin]

Hi ptvidales,

We've responded to the bug report you've sent in regards to this issue. Please check your email for the response.

Regards,

-Devin