Android app keeps freezing

[sorka]

I've added to Camera to the trial. The app comes up fine but then freezes if I try to select a specific camera:



But then when I select a camera, this happens and it never recovers. I have to kill the app and restart. This is 100%:

[sorka]

Note, this is with a Galaxy S4 with about 1.5 GB free on the internal storage and 30GB free on the external 64GB sdhc card.

I tried it with a Note 4 as well and it doesn't freeze up forever but it does take about 30 seconds.

[sorka]

Also, this occurs whether running inside the home network or externally on 4g.

[dradb]

At times mine also locks on a video and the only way past it is to turn the mobile off and restart.

[Devin]

Hi dradb,

Have you tried turning off HLS in the settings? If that does not work, please submit a bug report from Sighthound Video by going to Help > Report a Problem.

Regards,

-Devin

[Konstigt]

Have the same problem. Loaded 30 seconds and then got error that stream could not be loaded.

Switched off HLS/H.264 and I got the stream immediately.

Phone is LG G4 with Android 5.1 and server is fresh Core i7/8GB RAM + Windows 7.

What is the problem with HLS/H.264?

(Camera is added using RTSP, 1280x800, H264)

[Devin]

Hi Konstigt,

We made HLS/H264 streaming optional due to the large variety of Android devices that are available. We've found that some Android devices do not support HLS/H264 or have troubles with it. If you experience any issues with HLS/H264 enabled we recommend keeping the option off.

Regards,

-Devin