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Hangs/will not work in Windows 8.1

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creutzmaine
 
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Joined: Mon Jul 20, 2015 8:29 pm

Hangs/will not work in Windows 8.1

by creutzmaine » Mon Jul 20, 2015 8:32 pm

I have recently installed Sighthound Video on my Windows 8.1 PC. It worked a bit -- I managed to connect to the camera briefly, and it appears to be evaluating rules, but I cannot get it to display as a Camera, and if I navigate around even a little bit, I get the never-ending circle that the windows operating system is working. When I go to the Task Manager, I find multiple instances of Sighthound running; but none is really working. Occasionally, when I use Task Manager to stop it, and choose "Restore ...", it has worked. But generally, it just hangs trying to startup. I really wanted this because I want to leave my Windows machine on "all the time" to monitor my cameras.

Any thoughts?

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Devin
 
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Joined: Wed Mar 12, 2014 5:48 pm

Re: Hangs/will not work in Windows 8.1

by Devin » Tue Jul 21, 2015 7:14 pm

Hi creutzmaine,

I'm sorry to hear you've encountered this issue.
I cannot get it to display as a Camera
- Are you looking for a live camera feed? If so, you can view it by clicking the "Cameras" button in the upper-left corner. Sighthound Video is a multi-process application so it is expected to see several processes in the Task Manager.

It's hard to say why you are experiencing the "never-ending circle" without more information. I'd be happy to take a look at your logs for anything unusual if you could submit a bug report by going to Help > Report a Problem. Be sure to include a link to this post so we know the report is from you.

Regards,

-Devin


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