Remote Access - No Longer Working

[simonclarke]

This was now working now is not. I have manually opened a port and successfully validated that the port is open for traffic. I'm getting the same message on all the external clients when logging in that there is an error connecting to the server. Within the LAN i have no issues connecting. I have checked all the firewall setting on the pc hosting and everything looks ok, installed and unistalled, checked the user account settings all with no luck. What am i missing?

[Devin]

Hi simonclarke,

I'm sorry to hear you're experiencing this issue. Have you verified that the IP address of the computer running Sighthound Video is still the same IP address used when manually opening the port in your router? I'd be happy to take a look at your logs for anything unusual if you could submit a bug report by going to Help > Report a Problem. Please link to this forum post so we know it is you.

Regards,

-Devin

[dradb]

I tore my hair out for weeks with the same issue. Hopefully I have it fixed now.