Close

database lost after hard drive crash

Having trouble with Sighthound Video? Post here for help.

Moderator: Staff

no avatar
wright343
 
Posts: 2
Joined: Tue May 26, 2015 10:21 am

database lost after hard drive crash

by wright343 » Tue May 26, 2015 10:27 am

I need to resync my past videos after experiencing a hard drive crash.
I was able to recover most of the files, but after moving them to the new folders created by Sighthound the video won't display (there is a marker for the video in the search list)
Is there a way to recover this ??

User avatar
Devin
 
Posts: 719
Joined: Wed Mar 12, 2014 5:48 pm

Re: database lost after hard drive crash

by Devin » Tue May 26, 2015 6:09 pm

Hi wright343,

I'm sorry to hear you experienced this hard drive crash. Is this the same computer that Sighthound was originally running on and is the OS user you are logged in as the same? If so, you may be able to copy all of the files over again and recover the video. When copying these files be sure that Sighthound Video is closed and that there are no Sighthound Video processes running.

Regards,

-Devin

no avatar
wright343
 
Posts: 2
Joined: Tue May 26, 2015 10:21 am

Re: database lost after hard drive crash

by wright343 » Tue May 26, 2015 6:55 pm

Yes, same Mac & same user login
Wll try with it off, too


Return to Technical Support