Rare bug - a report

[hepcat72]

Hi,

I found a bug. Turns out, if you install Sighthound Video on multiple computers, rules that are turned off on one interfere with rules that are turned on on anther. Here's my use-case:

I'd wanted to transfer control of the camera to a different computer when I was leaving for a trip and planned on taking my laptop with me. I don't know if there was a problem while I was gone, as I didn't get any motion alerts, however after being back awhile, I noted that I wasn't getting any motion emails from walking in front of the camera. I ran Sighthound Video on the second computer and tested it, and it worked, so I wrote it off as a rare network fluke. Then, a week later, I noticed it still wasn't sending me motion emails. I thought about it awhile and decided to try completely disconnecting the camera from my laptop by taking out the IP of the camera in the preferences. This seems to have fixed the problem. Now I get emails from motion detected via the rules on the second computer - even when Sighthound isn't running.

I believe that any active rule, despite the existence of inactive rules on another computer connected to the same camera should be able to work. Or, at the very least, conflicting configurations should be detected and reported.

Rob

[Devin]

Hi Rob,

Thanks for your message. When you run Sighthound Video on multiple machines they do not share any data or communicate with each other in any way so the rules should not behave in the way you described. How many email notifications do you receive daily? Most email providers have a limit, so if you are sending hundreds of email notifications a day they may be cutting you off.

Now I get emails from motion detected via the rules on the second computer - even when Sighthound isn't running.

Did you close the application while the cameras were still on? If so, then Sighthound Video is still running and only the UI is closed. If you turned off all cameras and are still receiving email notifications then you may be seeing delayed emails from your email provider. When you close Sighthound Video completely all processes stop and you will not receive any new notifications.

I'd be happy to take a look at your logs for any unusual behavior if you could send a bug report the next time this happens. To send a bug report go to "Help > Report a Problem" and be sure to link this forum post.

Regards,

-Devin