remote access
Moderator: Staff
2 posts
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craigrendle - Posts: 1
- Joined: Tue Jan 20, 2015 10:17 am
remote access
hi, i cannot get the remote access to work, whenever i enter the username passsword which im assuming is created the first time i open the remote access page then i assume it auto brings up the port? it just keeps saying starting? im a noob and stuck please help :/
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Devin - Posts: 719
- Joined: Wed Mar 12, 2014 5:48 pm
Re: remote access
Hi craigrendle,
I'm sorry to hear you're experiencing this issue. Just to verify: the server status reads "Starting" and none of the addresses populate? This can happen when antivirus or firewall software are blocking the remote server from launching. Please try temporarily disabling any security software, relaunch Sighthound Video, and see if the server starts.
If the above does not apply please submit a bug report from within Sighthound Video immediately after attempting to launch the web server. To submit a bug report go to "Help > Report a Problem".
Regards,
-Devin
I'm sorry to hear you're experiencing this issue. Just to verify: the server status reads "Starting" and none of the addresses populate? This can happen when antivirus or firewall software are blocking the remote server from launching. Please try temporarily disabling any security software, relaunch Sighthound Video, and see if the server starts.
If the above does not apply please submit a bug report from within Sighthound Video immediately after attempting to launch the web server. To submit a bug report go to "Help > Report a Problem".
Regards,
-Devin