Tracking is lost after a person walks into shadows.

[Anjo206]

I noticed after a few days that when people walk into shadows, sometimes the tracking would be lost.

Here's a video of it happening:
https://drive.google.com/file/d/0B22BA2 ... sp=sharing

In this case, the person isn't being tracked at all:
https://drive.google.com/file/d/0B22BA2 ... sp=sharing

[Devin]

Hi Anjo206,

It looks like you should be able to reduce or eliminate these false detections by adjusting your cameras brightness/contrast settings so that the shadows aren't so dark. You likely just need to increase the brightness to bring up the black level.

If you need assistance with finding these settings on your camera I'd be happy to assist.

Regards,

-Devin

[Anjo206]

I didn't think changing the contrast in the video feed would make a difference but it worked.

[Devin]

Hi Anjo206,

I'm glad to hear it worked!

Regards,

-Devin