Cameras shutting off.

[WNC]

Hi Folks,

Looking for a solution to a problem. My sighthound programs, (two licenses) at two different locations, keep disarming the cameras when I view them from a outside third party app like tinycams monitor pro on my cell phone or my tablet.

After returning back to the camera locations, the only way to re-arm the cameras is to close the program and reboot my computers. If I try to re-arm them (before a reboot) nothing will happen. The screen simply spins.

After closing the program, they will not reopen until I reboot the computer. Then and only then can I re-arm the cameras after a full reboot.

Using the sighthound remote app has no effect on re-arming the cameras after they have disconnected.

The cameras are never off line and can be viewed by third party viewing apps or though a web browser. This problem started after the update last month.

Anyone have any ideas on what I can do to resolve the issue. One cpu is Vista the other is Win7. All cameras are set to deliver by TCP with latest firmware.

Thank you for any help.

[Devin]

Hi WNC,

I'm sorry to hear you are experiencing this issue. Some cameras only allow a certain number of connections at a time. We have a couple of cameras in our office which will even crash and reboot if too many connections are made. Does the cameras ever disconnect when you haven't connected using a third party application?

Regards,

-Devin

[WNC]

Hi WNC,

I'm sorry to hear you are experiencing this issue. Some cameras only allow a certain number of connections at a time. We have a couple of cameras in our office which will even crash and reboot if too many connections are made. Does the cameras ever disconnect when you haven't connected using a third party application?

Regards,

-Devin

Devin sorry for the late reply. I had family in town for the holiday. To answer your question, No cameras have never turned off/disconnected before.

Yes all the cameras have a set number of connections, but I have never exceeded that limit.

This really has me stumped. I have stopped using sighthound for the moment due to this issue. As I said the only way to re-arm/reconnect the cameras is to reboot the CPU controlling the program. Both locations have a 60 down/5 up service. Both behind Netgear routers

[Devin]

Hi WNC,

We'd be happy to take a look at your logs for anything unusual if you could please submit a bug report by going to "Help > Report a Problem". Please reference this forum post in the bug report when you submit.

Regards,

-Devin