Close

Where are "mystery" clips coming from?

Share tips and tricks related to Sighthound Video or your full security setup.

Moderator: Staff

no avatar
AlKoch
 
Posts: 49
Joined: Mon Nov 03, 2014 8:14 pm

Where are "mystery" clips coming from?

by AlKoch » Sun Nov 09, 2014 10:28 pm

Hello,

I am confused about what I am seeing in the Search tab. I have (Quick) Deleted all the clips for a camera. Then I refresh the list and nothing appears in the list. However, in the video "viewer" to the right of the list I have a clip that was recorded about 6 hours ago. (The timeline beneath the viewer shows a time of about six hours ago and I recognize what I was doing in the clip.)

If I have deleted everything in the list (and refreshed and see nothing in the list) why would there be any video still available in the viewer - especially a "random" one from six hours ago - not even the last clip? I notice I can right click and there is a Delete/Export menu available. I delete the clip (no choice of Quick Delete here!) and another (old) clip is now viewable.

Would you explain what's going on here?

Thank you.

User avatar
Devin
 
Posts: 719
Joined: Wed Mar 12, 2014 5:48 pm

Re: Where are "mystery" clips coming from?

by Devin » Mon Nov 10, 2014 4:04 pm

Hi Alkoch,

When you quick delete all of your clips then the temporary video is still accessible to browse in the search view. This is mainly used to "clean up" your search list. If you do not want the video to exist please use the permanently delete option.

Regards,

-Devin

no avatar
AlKoch
 
Posts: 49
Joined: Mon Nov 03, 2014 8:14 pm

Re: Where are "mystery" clips coming from?

by AlKoch » Mon Nov 10, 2014 5:42 pm

OK, thanks.


Return to General Discussion