Changing PC

[john.ready]

Hi all

As a complete newbie, I have been experimenting a bit. Having loaded the trial software and achieved remote access, I realiswed that my PC was in the wrong place for driveway I wanted to watch. So I decided I had better put the software on my laptop, which is more portable. When I tried to download the software again for the laptop, using my registed details, I got a message to say that I have already already downloaded it - and that was that.

Have I done something stupid here? All I want to to set up the software on another device, using the same login etc as before.

Any help would be very welcome.

Cheers
John

[ryan]

Hi John,

Thanks for your interest in Sighthound Video. We'll be glad to get you up and running on your laptop. I'm afraid I'm not sure what "already downloaded" message you're referring to. Are you seeing an error message on our website? Or within the application?

You should be able to download the software from https://www.sighthound.com/account/#/download

Your second installation won't automatically receive a free 14 day pro trial, if you need to transfer your trial simply email support at sighthound.com noting the email address linked to your account and they'll be glad to help you out.

Best,
- ryan