smtp email settings says password or user name are wrong

[philipholloway]

I am running the latest mac OS X and sighthound version 2.3.2 build 14715, i have my settings as they have been for years but all of a sudden it is telling me.
Error Sending
Error logging into server. Please check your user ID and password (535, 5.7.8 Bad username or password)
I have used my apple mail account for the last few years happily, I've also just tried putting in my gmail account details and that gives me the same result.

Any ideas?

Philip

[ryan]

Hi Phillip,

I'm sorry you're experiencing trouble with the email response, we'll be glad to help. That error message is returned by the server itself, not by the application. Please ensure that your settings are correct for your provider (whether they request login with full name "[email protected]" rather than just "example" for instance).

Also, if you've activated 2 factor authentication for one or both of these accounts recently you'll need to generate an app-specific password to use from within the application, as your normal password will not be considered valid.

Best,
- ryan

[philipholloway]

Many thanks ryn

Yes i didn't think about apple's app password setup.

All fixed now.

Philip