Problem connecting to Foscam FI9821W

[wbcamera]

Hi, we are migrating Sighthound from the test machine it was running on to it's permanent home, which is on a Windows 7 workstation. It was connecting to the camera fine on the older machine, but will not connect on the new one. Settings are identical, and I've confirmed the new machine can get to the camera directly via the browser.

Any debug logs I can look at, or other troubleshooting methods other than staring at the "Connecting.." box?

[wbcamera]

Ok, noticed that the software was also not able to find the license... was hanging up when looking for it so rebooted the whole machine and now it can see the camera.

So I guess I'm good for now.

[ryan]

Hi wbcamera,

Sorry you experienced trouble with the app, but glad to hear all is working now. Let us know if we can be of any help in the future. If you do experience this again, or any other problem, you can also submit problem reports from inside the application via "Help->Report a Problem...".

Best,
- ryan

[wbcamera]

This project got put on the back burner for awhile but is now back on the table.

Unfortunately I can once again no longer attach to the camera. Can see it in the browser.

Isn't there some way for you to give more feedback as to what's going on when it says it can't connect? This is very frustrating!

[wbcamera]

I also submitted a bug report through the interface, fyi...

[Devin]

Hi wbcamera,

We've responded to the bug report you sent us.

Regards,

-Devin