Issue with the Remote Server

[chrisrf]

Brand new issue for us on a setup that has previously worked fine:

We're running Sighthound Pro on Win 8.1. We suddenly can't log into Sighthound through windows pc's or macs either off-site or locally. When we pull up the Remote Access tab through the Options menu, it just says "Starting..." and never moves past that. I've gone through all standard support things that I could think of, and nothing has fixed it... Upon reloading, it just sits at "Starting..." :/

...The computer in question is in a locked room, and doesn't run anything but security. I'm also the only one with access, and am sure that nothing has been changed settings-wise. I'm just kinda stumped, as it's been working flawlessly for months...

Any ideas or advice?

[ryan]

Hi chrisrf,

Sorry to hear you're encountering issues with remote access. If the dialog continuously displays "Starting..." it indicates that the web server is unable to launch. This could be due to several different reasons, from a different application hosting something on the specified port to an application blocking the launch (particularly some security/antivirus/firewall type software).

If there haven't been any recent software/services/updates installed on that machine or any hardware changes it is a bit confusing to guess at what may have changed, as you note. If you'd like to submit a bug report from inside the application at "Help->Report a Problem..." we can check the included logs and see if that may reveal any new information.

Best,
- ryan