New Iphone app - alerts not working

[Steve]

Hi Support

Since updating my iphone (ios7) and ipad (iOS 8) the red notification are no longer working after the first alert.

1. Login to app, trip several rules and the red circle indicated the correct number of alerts. go in to the app and the clip numbers is correct.
2. clear the alerts and the numbers clear.
3. any future alerts are not recorded in either badge number on the icon or in the clips when checking them.

if you log-out of the app, close it completely and login the alerts work again but only for the first instance then fail.I have to keep logging out of the app.

this is very frustrating! as now when you go in to the app you cannot get a list of the alerts triggered and have to guess where they are. I have around 20 rules and 6 cameras.

Please fix ASAP.

thanks

[ryan]

Hi Steve,

Thanks for the information. We will look into this.

It may be the case that the badge is not updating in some cases, but if you go to the alerts screen you should still see what rules were triggered with the count for each - that screen is independent from what a badge may indicate. If you return to the application and go to the alerts screen you are seeing it fully empty?

[Steve]

Hi Ryan

If you return to the application and go to the alerts screen you are seeing it fully empty? yes its empty. the small black box in alerts with the number is correct i.e. new 24 but the red box is wrong within alerts.

I have also found in some cases I clear the alerts to blank. return to my home screen and the app icon has a number on it that I cannot get rid off unless I log out

[ryan]

Hi Steve,

Apologies, I guess I'm confused about what you're describing. You mention that that the alerts screen is empty but you see the appropriate counts for each rule ("24 new") is correct?

[Steve]

Hi Ryan

I have created guide with screen shots of the issue I have emailed to Devin and yourself via Support email and your personal email address.