Program fails to start

[PhilCo]

I am running Windows 8.1 64 bit, I have just downloaded the trial version, and it has installed without a problem (that I am aware of), however when I try to open the program nothing happens. I have tried disabling my AVG Internet Security program, but it makes no difference.
Because the program downloaded automatically, I also uninstalled it, and manually installed the Windows version, to ensure I had the correct one installed.
Can anyone assist please?

[tesla8er]

@Philco.

I just tried downloading Sighthound on Windows 8.1 with AVG 2014 and it downloaded, installed and launched with no problem. Can you see if something else is blocking it, either a) Windows Firewall (go to Control Panel, Systems and Security, Allow an app through Windows Firewall), or b) whether the User permissions are at fault. Try installing as an administrator (Control Panel, User Accounts and Family Safety, Change Account Type)

[boomer]

Yeah, I have the same problem as PhilCo. I downloaded,but couldnt get the program to run. I am logged in as Administrator. I checked the firewall (which is controlled by my antivirus) and sighthound was already there. Any other ideas?

[tesla8er]

@Both. Has Sighthound been running on that computer before? Another user reports going to Task manager and stopping all Sighthound processes there, then going back and running the install with success. Meanwhile, we're looking at a longer term solution.

Stephen
Sighthound

[boomer]

Nope, never ran sighthound before. This is a new laptop. By the way, my anti-virus is also AVG.

[paulh70]

Just Upgraded to 2.3.1

'The application could not be started. Please wait a minute and try again'

Waited 20 minutes and still not working !

Wish I had never bothered !

Support - Yes this was working without issue before OS=Win Server 2008

[ryan]

This error message is almost always a result of something on the local machine blocking interprocess communication. This can happen on new installs, or on updates if an over-aggressive security application decides that it will block the differing binary.

For others locating this post examples of configuring a few firewall applications to exempt Sighthound Video can be found here: https://www.sighthound.com/support/fire ... gs-windows

Additionally, in the past there have been a few scanners on more obscure antivirus applications that could cause problems if the data directory for Sighthound Video was not exempted. The data directory location varies based on OS and can be located as described here: https://www.sighthound.com/support/wher ... store-data

@Paul

Sorry you're experiencing trouble with the upgrade. Does the problem continue after rebooting the machine?

@Boomer

If you'd be willing to zip the "logs" folder and send it to our support email or to me here in a private message I'd be happy to take a look and see if anything out of the ordinary is occurring. You can locate the "logs" folder in the data directory as described by this article: https://www.sighthound.com/support/wher ... store-data

[paulh70]

Support

Yes it does continue to do the same after a reboot.
I had to wait an hour before the program would start.

As the server is on an internal network and isolated it currently has no antivirus software loaded. Though that will change once I bring it into production environment .