Remote Service server not stating . Log shows "error 6"

[docoboao]

Just making my first steps and I installed the trial version last night. Recording and viewing works fine, but i am failing to get the remote access working. Under the options menu i noted the remote server in "starting..." state. The log file in AppData\Local\Sighthound Video\logs\WebServer.log shows "process launch failed: [error 6] the handle is invalid" .

I use Windows 8.1 64 bit system. Any clue to what is wrong ?


Thanks
Doron

[carlos]

Doron,

I'm sorry that you're experiencing this issue. It seems to be related to how subprocesses are created in Windows.
Please send us a bug report by going to the top of Sighthound Video and selecting:

Help -> Report a Problem

We'll be able to identify the problem this way. Thank you!

Regards,

Carlos

[docoboao]

Thanks Carlos. It seems the problem was solved yesterday after reboot. I thought i already did that before but now it works. Anyhow, I will send the bug report if it comes back

Doron