2.3 Update Fails

[ericb]

Hello Everyone,

I'm running Sighthound 2.2 b14470 on OSX. When I get the update notification and click install the install appears to happen (download, install, restart), but, every time the process ends I'm still at v2.2. I thought the problem was that I had cameras on during the update so I tried turning them all off, but, no luck.

Any ideas on how to get the update to work?
Eric

[ryan]

Hi Eric,

Sorry you're experiencing trouble with the in app updater. You can always perform a manual upgrade through the following steps:

* Turn off all cameras in Sighthound Video and exit the app (should be no more processes shown in Task Manager or Activity Monitor)
* Download the current version of the application from https://www.sighthound.com/account/#/download
* Install the downloaded application
* Launch the app and re-enable your cameras

The about box should reflect the newest version of the application, currently 2.3.1.

[Max&Leo]

Ryan, I have the same problem as the original poster. Instead of giving the customer additional work to do via the manual upgrade, can you research the upgrade issue for a solution that can be released to all customers? That would be more helpful I think.

[ryan]

Hi Max&Leo,

We will absolutely look into trying to reproduce/locate and fix any issues users report, this one included. When possible we provide workarounds for people to use in the meantime as most would prefer not to wait for future releases to solve issues they are experiencing.

Best,
- ryan